Help

Support

E-mail us at contact@anpyer.com. We read everything; please allow a few working days for a reply.

Reporting a bug

It helps enormously if you include:

  • the AnPyer version (shown in ⋯ → About);
  • your device model and Android version;
  • what you did, what you expected, and what happened instead;
  • if a cell failed: the code of the cell and the full error output (long-press the output to copy it);
  • if the problem is with a notebook file, the file itself if you are able to share it. Please remove any private data first — we do not need your data to reproduce most problems.

Frequently asked questions

Can I install additional Python packages?

Not at runtime. Android does not allow apps to load native code that was not shipped with them, so the package set is fixed at build time. The full list is under Third-party notices. If a package you need is missing, tell us — pure-Python packages and many C-extension packages can be added in an update.

Where are my notebooks stored?

Wherever you save them. AnPyer uses the Android system file picker, so files live in the folder you chose (device storage, SD card, or a cloud-drive provider that integrates with Android). AnPyer also keeps a working copy in its private sandbox while a notebook is open, and syncs it back when you save.

The AI assistant says no model is configured

The assistant needs your own API key from a provider such as DeepSeek, OpenAI, Google Gemini, or OpenRouter (any OpenAI-compatible endpoint works). Open ⋯ → AI settings, pick a provider, paste your key, then tap Refresh models and select one. The key is stored only on your device.

A cell is stuck

Tap the ■ button on the cell or in the status bar to interrupt it. If it does not respond within a couple of seconds (this can happen while native code such as a long numpy operation is running), use ⋯ → Restart kernel. Restarting clears all variables but keeps your notebook contents.

How do I delete all data the app has stored?

⋯ → About → Clear local data removes provider settings, API keys, the recent-files list, and AI reports. Uninstalling the app does the same. Notebook files you saved elsewhere are not touched — delete those with your file manager.

Refunds

Purchases are processed by Google Play; please use Google Play's refund process. We cannot issue refunds directly.

Reporting an AI reply

If the assistant produces something offensive, harmful, or misleading, use ⋯ → Report this reply on that message. Reports are kept on your device; from About you can export them or send them to us by e-mail so we can improve the built-in instructions.